Refund Policy for Never Say Never Wear
Effective Date: August 25, 2024
At Never Say Never Wear, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied for any reason, please review our refund policy below.
1. Eligibility for Refunds
• Returns: We accept returns on unworn, unwashed, and undamaged items within 30 days of the purchase date.
• Final Sale Items: Items marked as “final sale” or “clearance” are not eligible for returns or refunds.
2. How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact Us: Reach out to our customer service team at info@nsnwear.com to request a return authorization.
2. Prepare Your Return: Pack the item securely in its original packaging, if possible. Include a copy of your order confirmation or receipt.
3. Ship the Item: Send your return to the address provided by our customer service team. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5-7 business days.
4. Exchanges
If you would like to exchange an item for a different size or style, please follow the return process above and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and issuing a replacement or refund.
6. Contact Us
If you have any questions or need assistance regarding your return or refund, please contact us at:
Never Say Never Wear
Thank you for choosing Never Say Never Wear! We appreciate your support and look forward to serving you again.